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How to Make a Travel Insurance Claim

How to Make a Travel Insurance Claim

Don’t worry if something disrupts your trip - we’re here to help. It’s fast and simple to file a travel insurance claim with us. We've written a quick and simple guide, just follow these steps:

  • Download and complete a claim form: For policies purchased within the UK please download and complete the relevant form in order to process your claim. Please remember that your completed claim form must be returned within 31 days upon your return. Claim Form A, Claim Form B.
  • Add your receipts and supporting documentation: At the back of the claim form, there is a simple list of the supporting documents you'll need to send us. Don't forget, we require originals of all documentation. Please make copies before sending them to us.
  • Give your claim the once over: Once completed, give your claim a final scan, just to make sure you haven't forgotten anything. More importantly, don't forget to sign it.
  • Send your claim to us: Post your original claim form and all supporting documents to: ERV Insurance Services, P O Box 9., Mansfield, Notts, NG19 7BL

That’s all there is to it. Typically, we’ll settle or respond to your claim within 10 days of receiving your forms. If you have any questions in the meantime, please call us on 01623 683587 or email [email protected].

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