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Cover-More emergency travel and medical assistance

All Cover-More travel insurance policyholders have access to our globally available, 24/7, in-house emergency medical and travel assistance team.

Our team of doctors, nurses, psychologists, case managers and support professionals work around the clock. They assist policyholders with medical treatment and payment of hospital bills, as well as help with lost or stolen passports and travel documents.

When to call emergency assistance

  • Call us as soon as possible if you are admitted to hospital. This will allow us to determine the best options for your care.
  • If you need help finding an English speaking doctor while travelling
  • If you need help for lost or stolen passports or travel documents
  • If you need local legal help

Worldwide emergency travel assistance contact numbers

Our emergency assistance hotlines are available 24-hours a day. When you call, please be prepared to provide:

  • A contact number we can call you back on
  • Your policy number
If you are calling from: Use this emergency number:
USA 1800 937 9763
Canada 1800 645 8714
New Zealand +64 800 445 524
United Kingdom +44 800 892 014
Other Countries +61 2 8907 5619

If you need to fax us documents you can send them using +61 (2) 9954 6250

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