Help: Emergency Assistance

Emergency Assistance

Emergency Assistance When & Where You Need It

All Cover-More Travel Insurance policyholders have access to 24 hour emergency assistance. Our team work around the clock assisting our customers when they are in need of help. The majority of calls we take are from policyholders requiring medical treatment and assistance when passports and travel documents are lost. Our team of doctors, nurses and case managers work around the clock assisting Our customers in their time of need, including:

  • providing medical facility information;
  • payment of hospital bills;
  • evacuation or repatriation; and
  • assistance with rescheduling travel plans as a result of an emergency.

Our Emergency Assistance providers are trusted and experienced companies who are dedicated to helping you when something unexpectedly goes wrong on your trip. They offer a range of services to help.

If You Need Assistance

Our emergency assistance hotlines are available 24-hours a day. When  you call, please be prepared to provide:

  • a contact number we can call you back on
  • your policy number

Emergency Contact Numbers:

If You are Calling from:Use this Emergency Number:
USA 1800 937 9763
Canada 1800 645 8714
New Zealand 0800 445 524
Other Countries +61 (2) 8907 5619

Or if You are experiencing difficulties with one of the numbers above call Us on:
Phone: +61 (2) 8907 5619
Fax: +61 (2) 9954 6250