Claims: How to Make a Claim

How to Make a Travel Insurance Claim

Here's your step-by-step guide to making a travel insurance claim on Cover-More UK. We try to make our claims process as simple and quick as possible. If you have any questions or concerns, feel free to contact our customer service at 01245 272 402

Don’t worry if something disrupts your trip; we’re here to help. It’s fast and simple to file a travel insurance claim. Just follow these steps:

Download & complete a claim form

For policies purchased within the UK please download and complete the relevant form in order to process your claim. Please remember that your completed claim form must be returned within 31 days upon your return.

Add your receipts and supporting documentation

At the back of the claim form, there is a simple list of the supporting documents you'll need to send us. Don't forget, we require originals of all documentation. Please make a copy before you send it in.

Give your claim the once over

Once completed, give your claim a final scan, just to make sure you haven't forgotten anything. More importantly, don't forget to sign it.

Send it on in

Mail your original claim form and all supporting documents to:

The Claims Team
PO Box 9180

That’s all there is to it. Typically, we’ll settle or respond to your claim within 10 days of receiving your forms. If you have any questions in the meantime, please call us at 01245 272 402 or email