About Cover-More UK: KeyFacts

About Our Insurance Services

CM KeyFacts Logo

1. The Financial Conduct Authority (FCA)

The FCA is the independant watchdog that regulates financial services. Use this information to decide if our services are right for you.

2. Whose products do we offer?

We offer products from a range of insurers
►We only offer products from a limited range of insurers
We only offer products from Cover-More Insurance Services Limited

3. Which service will we provide you with?

We will advise and make a recommendation for you after we have assessed your needs
►You will received advice or a recommendation from us for Travel Insurance. We may ask some questions to narrow down the  selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

4. What will you have to pay us for our services?

A fee
►No fee
You will also receive a quotation which will tell you about any fees relating to any particular insurance policy.

5. Who regulates us?

Cover-More Insurance Services Limited, Level 3, 31 Springfield Road, Chelmsford, Essex, CM2 6JE is authorised and regulated by the Financial Conduct Authority, FCA No.312172

Cover-More Insurance Services Limited permitted business is insurance mediation activities. You can check this on the FCA's register by visiting the FCA's website or by contacting the FCA on 0845 606 1234.

6. What to do if you have a complaint

If you wish to register a complaint, please contact us:
...in writing: Write to Cover-More Insurance Services Limited, PO Box 9180, Chelmsford, Essex, CM1 9AG.
...by phone: Telephone 01245 272408
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service.

7. Are we covered by the Financial Services Compensation Scheme (FSCS)?

We are covered by the FSCS. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.

Insurance advising and arranging is covered for 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.

Further information about compensation scheme arrangements is available from the FSCS.