Travel Alerts: Claims and Travel Advice

Certain events, such as natural disasters or strikes may affect your travel. Should you have any questions, please contact us at 020 3318 4154.

I’m travelling abroad. Where can I find information on the countries I’m visiting?

We recommend you visit the Foreign Commonwealth Office (FCO) website before you leave for your trip. This website contains up-to-date information about a number of countries travellers may visit, as well as travel advice and tips for those locations.

The World Health Organisation (WHO) also provides travellers with relevant and up-to-date advice and information on countries and current health risks associated with them. If you have any concerns or queries about your destination/s, we recommend checking the WHO site prior to departure. Please note Cover-More cannot be held responsible for any inaccuracies on third party websites such as those above.

What do I do if the FCO and WHO advise against travelling to my chosen destination/s?

It’s important to note you may not be covered by your policy if you travel to a country or area that the Foreign & Commonwealth Office or World Health Organisation have advised people not to travel to. This is because the events are no longer unforeseen.

However, if you bought your Cover-More travel insurance policy prior to the Foreign Commonwealth Office (or an equivalent government or national authority) or the World Health Organisation advising people not to travel to the destination/s you’re intending to visit, our team can help you in the following ways:

• Our customers with single trip policies can work with us to change their trip start and end dates in the case that the destination is only deemed restricted for a certain period of time.
• Our customers with annual multi-trip policies have the option to extend their policy expiry date if travel to their chosen locations is only deemed restricted for a certain period of time and they’re required to update the dates of any pre-booked travel that would have otherwise been covered by their period of insurance.
• Both our single and annual multi-trip customers who’ve purchased our Extra Plan and have to cancel their trips are able to submit claims for any pre-paid costs and costs that are unable to be reimbursed from other sources.